Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at service@Casechics.com.

Package not received

All the orders have track information, if you could not get your package in promised time, please contact us and we will contact your local post office to check what is going on, most of time your order delivered failed because of the wrong address or post office could not touch you, we will give you the name, phone number, local track number of your local post office, please contact your local post office to get your package.

if you could not get your package in promised time and your address, phone number is correct, you can just request resend free or full refund.

We do not support refund or resend once the track information marked delivered success.

Missing item(s), wrong item(s) or incorrect package sent

During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.

If one or more of the items you received are damaged, different, or not working, you can contact us and tell us your order number, name or email of the order, we will refund you and you do not need to return them.

30 Days for Return

If the items have no quality issues, and you just do not like them, you can contact us and request return them, To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You need to pay the shipping fee to turn it back, and please leave a note with order number and the name used for the order，once the package was shipped out, please tell us the tracking number

If you need more information or want to proceed a return, please contact us via email: service@Casechics.com