Shipping Policy
Do you ship worldwide?
Yes. We provide Fast shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
When do you ship packages?
Once your order is placed, it'll ship within 3 business days, and sometimes late up to 7 business days due to out of stock (Mon-Fri, GTM+8), Please allow additional processing and shipping time for weekends and holidays. Each customer will be provided with a tracking number via email or message, allowing you to follow the progress of your package.
Where do you ship from?
We cooperate with Yunexpress company to deliver your package, and the Yunexpress cooperate your local company like US-USPS, GB-Royal Mail, AU-Fastway to deliver your package.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
Track URL: https://www.yuntrack.com/
Please use your tracking number like Search on the website
How long does shipping take?
| SHIPPING OPTIONS | COST |
|---|---|
| Express Shipping | 5 USD |
| LOCATION | EXPRESS SHIPPING ESTIMATED TIME |
|---|---|
| UK | 5-10 Business days |
| United States, Germany,Australia | 7-15 Business days |
| New Zealand,Europe | 7-15 Business days |
| United Arab Emirates,Asia, | 15-20 Business days |
| The Other Country |
20-25 Business days |
Note：Canada need 8 USD Express shipping cause of The shipping Fee Change of the transpoter company.
For further inquiries, you can simply click on 'contact us' or email us at service@casechics.com to check on the status of your item.
- IMPORTANT NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).
- IMPORTANT NOTE: Orders CAN be canceled a confirmation email has been sent to the customer.as long as we don;t send out to the Yunexpress.
- IMPORTANT NOTE: Any change of address once the item has been shipped out, will not be entertained. So, please carefully enter your address and please make sure it is in ENGLISH.
TAXES & DUTIES
Customs authorities require that we state the value of your order directly on your package(s). All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).
CURRENCY CONVERSIONS
While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. We are not responsible for any price differences determined by your bank.